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Home > Medical Insurance Customer Service Agent

In insurance agencies, a customer service representative interacts with agents, insurance companies, and policyholders. These workers handle much of the paperwork related to insurance policies, such as policy applications and changes and renewals to existing policies. They answer questions regarding policy coverage, help with reporting claims, and do anything else that may need to be done. Although they must know as much as insurance agents about insurance products, and usually must have credentials equal to those of an agent in order to sell products and make changes to policies, the duties of a customer service representative differ from those of an agent in that customer service representatives are not responsible for actively seeking potential customers.

Although customer service representatives can work in a variety of settings, most work in areas that are clean and well lit. Many work in call or customer contact centers. In this type of environment, workers generally have their own workstation or cubicle space equipped with a telephone, headset, and computer.

Customer service representatives held about 2.1 million jobs in 2004. Prospects for obtaining a job in this field are expected to be excellent, with more job openings than jobseekers. Bilingual jobseekers, in particular, may enjoy favorable job prospects.


US Bureau of Labor Statistics- Occupational Outlook Handbook

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