February 7, 2007
Mark Tinney
President
JOBehaviors, Inc.
Hi Mark,
I have wanted to write you a letter for some time to thank you and let you know what a great assessment tool you provide. The "proper" use of your assessment tool had significant impact in so many ways to improve the operation of our three Tutor Time Child Care Learning Centers.
Your very thorough explanation of the tool and how to implement it was very critical in rolling out the program. My understanding of the tool enabled me to sit down with all of our Administrators to explain how it works, what the benefits are and determine a procedure for implementation. We decided that the maximum benefit of the tool is to have any candidate who calls or walks in the school to go on-line and take the assessment as the first step. Only those applicants who received three stars or higher were brought in for interviews. This was a tremendous savings of time for our Administrators who no longer had to interview every applicant, even as a courtesy. It also prevented the Administrators from hiring an applicant based upon their personality or just giving the right answers in the interview. It is no secret that Child Care Administrators are not highly trained or skilled at behavioral interviewing and probing techniques. This tool took that subjectivity out of the hiring process.
Not only did this reduce the number of candidates to be interviewed to find one good candidate, but in the long run produced far better employees. This of course reduced the turnover significantly of those hired from the use of the tool, improved the morale of parents, staff and children based upon teacher stability, all of which led to a more efficient operation with a higher profit margin, enabling us to pay our staff more and provide greater benefits, including an increase in the 401K matching program.
I cannot say enough positive things about your assessment tool. I will not hesitate to use it again in our next business operation and to recommend it highly to anyone who is seriously interested in improving their business operation in efficiency, effectiveness and profitability.
Thank you again for all your help in working with us to use this tool properly.
Regards,
Jonathan Abelove
President, Edu-Kid, Inc. |